Clinical Care Operations
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Clinical Care Operations is the hub of patient management for the campus, including: bed assignment, unit staffing (scheduling, balancing, casual labor utilization), house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Placement Reps, and Information Specialists.
As a Senior Manager RN, House Supervisor you will be leading a high quality team with expertise in patient care. Our amazing leaders continually provide leadership in clinical, financial, and personnel as well as active participation in department shared leadership and facility wide committees. As a member of our team, you will play a vital role in ensuring our patients receive the best care possible. Join us today as an integral part of a team within a Level 1 trauma designated hospital.
Part Time Day Shift 36 hour/week
Work 2 12-hour shifts (6AM-6:30PM)
Enjoy an 18%-night shift differential and a flat rate $3/hour weekend shift differential when applicable.
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. About Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during assigned shift. Responds to facility emergency situations, initiates disaster notification processes, facilitates patient placement and communicates with media.
1. Assesses overall staffing effectiveness and adequate throughput by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services according to census, acuity, and responsible use of labor budget.
2. Responds to and assesses all codes and other crisis situations, implements plan, and evaluates response. Understands and utilizes the appropriate chain of command as needs arise.
3. Serves as a professional resource to patients, families, physicians, and staff by prioritizing, mediating and resolving concerns. Interprets organizational policies and facilitates patient-centered care.
4. Interprets and ensures regulatory compliance of business entity policy and procedures. Provides expertise and serves as a resource to committees and departments.
5. Demonstrates an expectation and support for continuous quality improvement.
6. Demonstrates leadership through coaching, performance evaluations, corrective actions and development opportunities to create a culture of learning. Functions as a role model and encourages staff to participate in their own development.
7. May be responsible for selection, orientation, on-boarding, and retention.
8.This position must know the resources needed to resolve problems and when to use them in order to facilitate facility operations, particularly during off hours. Internal customers: All levels of nursing management and staff, medical staff, and other health care members for the purpose of integrating services, improving patient care, ensuring effective communications and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues, physicians regarding patient care, and JCAHO, state, federal and community agencies regarding compliance with laws and regulations. This position is pivotal for the organization in maintaining effective patient care and throughput and facilitating patient, employee and physician satisfaction.
BSN or MSN required for all new hires to the position after May 1, 2018. Incumbents in the position as of May 1, 2018 must possess a strong knowledge of nursing and/or healthcare operations as normally obtained through a bachelor’s degree in nursing, healthcare, or related field.
Requires a current RN license in state of practice. ACLS certification required. (Note: ACLS is not required for incumbents working in a Behavioral Health Hospital setting). PALS certification may be required, based on facility assignment.
Must possess a strong knowledge and understanding of the provision of clinical care as normally demonstrated through 3 years of experience in an acute care setting. Requires excellent, demonstrated verbal and written communication, negotiation, problem solving and conflict resolution skills; high level and critical decision making ability; comprehension of law, policies, procedures, standards and practices. Must be effective in matrix management. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.