Provides assessment and consultation, working collaboratively with Carilion care teams and external professionals. Assumes accountability for appropriate patient placement, patient flow and resource utilization of behavioral health patients coming to us through self-referrals, external agencies and hospitals, individual referrals and through our internal departments such as the ED. Facilitates effective two way communication and resolution of issues to support Carilion Clinic’s goals and objectives. Provides 24/7 support while delivering quality service through a team oriented, collaborative approach.
Clinically assesses individuals and makes treatment recommendations which represent sound clinical judgment. Manages the multiple factors and variables that interplay in the decision-making process for determining and following through with treatment recommendations. Balances and coordinates the needs of referral sources, physicians and clients/patients. Manages multiple situations at one time--of which many are crisis oriented. Provides appropriate feedback and follow-up to all all involved in in the referral process. Understands the symptomatology of psychiatric and addictive disorders, and utilizes good judgment in knowing when to consult the CONNECT Director, Medical Director, Psychiatrist, or other professional. Has good working knowledge of the psychiatric community and support agencies, both public and private. Provides support through communication, organizing, prioritizing, facilitating, and problem solving, in order to ensure the success of appropriate patient placement, excellent customer service, and appropriate throughput. Must demonstrate customer service excellence and competence in fast paced, stressful environment due to demands from multiple sources. The individual must possess the ability to organize, prioritize and frequently shift prioritizes in an unpredictable environment. The individual must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to assess data reflective of the patient status, interpret the appropriate information needed to identify each patient’s needs relative to his or her age.
Welcome to the next phase of your rewarding nursing career. Welcome to Carilion Clinic, an organization of comprehensive network of hospitals, primary and specialty physician practices and other complementary services. Our affiliations with prestigious academic medical institutions provide additional opportunities for research and education. Joining us, you can expect supportive leadership, inter-professional teamwork, state-of-the-art technology, extensive training and innovative learning, and advancement potential.