With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

The Nurse Triage Specialist provides telephonic triage in order to assist callers in to determine the most appropriate level of care provides, virtual monitoring services and facilitates care coordinator within identified business areas within identified scope of practice. The Nurse Triage Specialist follows workflows, utilizes protocols and resources to provide supportive service to patients and customers. Th Specialists may be asked to assist with additional functions within the Conduit Health business umbrella as deemed necessary and appropriate within the scope of practice for the registered nurse. Assistance with data collection for quality purposes will be expected. The Nurse Triage Specialist will maintain a standard of performance that prioritizes safety, quality and experience that coincides with the mission of the organization as well as identified key strategic or performance initiates. Professional, clinical standards, policy and evidence-based research will guide practice, service and care delivery.

Essential Functions

Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement and defined workflows.

Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement and defined workflows. Participates in care coordination by partnering with customer to reduce readmissions, enhance chronic disease management, manage health risk as well as injury reporting. Including scheduling provider appointment and provider communication.

Ensures accurate, timely documentation in the EMR (including scanning) according to best practice, guidelines or workflows.

Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.

Ensures accurate, timely documentation in the EMR (including scanning) per best practice, guidelines or workflows.

Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.

Participates in process improvement, professional development, peer development, peer review and shared governance.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a JCAHO requirement. Also select the age of the patient population served:

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Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

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Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

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Neonates (0-4 weeks)

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Adolescents (13-17 years)

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Infant (1-12 months)

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Adults (18-64 years).

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Pediatrics (1-12 years)

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Geriatrics (65 years and older)

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Not applicable to this position.

Education Qualifications

Required Minimum Education:

ADN or Diploma

Nursing

Active RN Licensure

Preferred Education

BSN

Nursing

Licensing/ Certification

Licensure/Certification Required:

RN Licensure

Basic Life Support (BLS)

Licensure/Certification Preferred:

Multistate/ Compact RN Licensure

Minimum Qualifications

Minimum Years and Type of Experience

1-year acute care

Other Knowledge, Skills and Abilities Required

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Other Knowledge, Skills and Abilities Preferred

EPIC, Triage

IT Requirements

Minimum internet speed of primary and secondary work locations is:

Download speed of 100Mpbs

Upload speed of 20Mbps

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Conduit Health Partners, Bon Secours

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